Selling on Amazon.com sucks!
44Amazon.com will screw you if you’re a seller!
1. They will hold your money for months while they “review” your account. Nobody is actually reviewing it and you can’t talk to anybody as they explicitly state “we are unable to offer phone support”. I’ve been selling on amazon.com for nearly three months and last month they started holding my money while still allowing me to sell. After the 30 “review period” where they held my money, then suspended my account for another 30 days, “but may take up to 45 days…” . I have a good track record and good feedback on amazon.com.
2. Amazon.com will regularly supply you with outdated customer shipping addresses and will hold you responsible for paying the UPS address correction fees. My suggestion of requiring customers to verify their shipping address before ordering was not taken seriously. I was told this is a “business expense” and I’ll have to eat it or cancel my account with them.
Amazon’s notice of account suspension
Take note of their reasoning for holding our money and account suspension – “Because your sales volume or inventory level is not supported by sufficient buyer feedback or established sales history”. Also, they want me to email them a bunch of data to expedite the review (that nobody is performing) including “Tracking numbers of items shipped with corresponding Amazon.com order numbers”. This is a request for information they already have! We’ve provided tracking numbers and timely shipments for all orders.
Hello from Amazon.com.
As previously stated, we have been conducting a review of your Amazon.com selling account. Because your sales volume or inventory level is not supported by sufficient buyer feedback or established sales history, your selling privileges will be suspended and your funds will be reserved in your Amazon Payments account for up to 30 days.
During this review we will be evaluating the performance of your account, including customer feedback and A-to-z Guarantee claims received. It is important that you continue to fulfill any orders completed before the removal of your listings, as we will use buyer feedback from your orders as part of the review.
While our review can take as many as 30 days to complete, you may be able to expedite the release of your funds by providing us with the following information:
1. Tracking numbers of items shipped with corresponding Amazon.com order numbers
2. Current retail or online sales channels including links to selling pages
3. Detailed explanation of your business including your source of inventory
4. Amount of inventory you plan to list for sale on Amazon.com and availability of items for delivery
Please e-mail us at merchant-approval@amazon.com to provide us with information regarding your seller account. Amazon sellers can confirm shipments in Seller Central or seller account by clicking the “Orders” tab and then clicking “Confirm Shipment” for the orders.
We will evaluate the information that you provide to us and respond accordingly.
You will be notified via e-mail when our account review is complete.
Regards,
Seller Performance Team
Amazon.com
http://www.amazon.com
And their automated response to my email message
Thank you for writing to us at Amazon.com,
We are currently reviewing your Amazon Selling Account. We will respond to your inquiry within the next business day.
While we review your Account, your funds will be reserved in your Amazon.com Payments account for up to 30 days. Although we will delay the transfer
of funds to your bank account, we will continue accepting orders for items you list for sale on Amazon.com. Once your funds have been released, you
will be notified via email, and funds should arrive in your bank account within 5 business days.
You may be able to expedite this review by providing any of the following information if you haven’t already:
* You may submit tracking information for your shipments. Please include the corresponding 17-digit Amazon.com order numbers with any tracking
numbers. This information may be submitted in plain text, Word or Excel formats
* You may also give us information about any other channels through which you sell.
* We also encourage you to send a friendly reminder to your buyers requesting that they leave feedback on your account after they have received
their orders.
* If you are currently being reviewed due to recent poor performance, you may submit a plan to for improving your selling performance to
seller-performance@amazon.com
While tracking and/or sales information may help expedite the review, it may still be necessary to wait the full review period before funds can be
released. Reviews are typically completed within 30 days, but may take up to 45 days if deemed necessary. We will inform you if that should be the
case.
Please note that, due to the volume of information we receive, we are unable to offer phone support to accept this information or expedite the
review. For this reason we ask that any pertinent information be submitted via email to merchant-approval@amazon.com. We will evaluate the
information you provide and respond accordingly.
It is important that you continue to fulfill your orders and list only
items that you will be able to deliver during this process. Once we have completed our review, we will notify you via e-mail. Please note that
until then, the “Transfer funds to bank account now” link will be visible in your Amazon.com Seller’s account, but transferring funds will not be
successful.
We would like to thank you for your patience during this process.
Best regards,
Merchant Approval Department
What now?
The practice of holding people’s money, in this case thousands of dollars, for stupid reasons like this shouldn’t be legal. Here is another blog on the same topic http://vorg.ca/1065-Selling-On-Amazon.com-Sucks . The two complaints I’ve mentioned here are also mentioned frequently by other sellers on this blog post. One comment on this blog was the following -
“I used to work for amazon (work at home) and guess what, If you sell at amazon, we will take all your money!
If you sell over $1000 a month. Your account well be investigated and guess what, all the money coming in will is forwared to our account. And guess what? I get 50% of all accounts being investigated.
haha. Keep on selling!!!
comment by Amazon on March 27, 2005″
I do not know if this user comment is legit, but it seems pretty inline with what is going on. I am unsure what to do at this point other than fill out the better business bureau complaint form that is open in my other browser tab. Do you have a similar experience selling on amazon.com? How do you get your money from them in a timely manner?
Probably the best thing you can do is file a complaint with the Better Business Bureau at http://www.bbb.org/western-washington/business-reviews/internet-selling-services/amazoncom-in-seattle-wa-7039385/complaints. It seemed to get their attention when I did this.
Hi I'm Nick Bartlett and thanks for visiting my blog. I'm not much of a writer; many of my posts are short and to the point while others are meant to be a reference for myself and other web developers.
I have been selling on Amazon on and off for a few years recently I decided to focus more on selling on the site. After getting income of about $1500 for about two months I decided that I could use a pro account. After making several inquires to amazons’ customer service, (and it took a few inquires)I was told that the only way to do this would be to close down my current account and start again. I was unhappy about doing this by I reluctantly agreed. So I closed my current account and opened up a pro account. The site said that funds would be held on new account for two weeks as a security measure. I was not happy with this but it seemed reasonable. Right before the two weeks were up I had accumulated about $1400 in my account. The day before the funds were two be released, I received the following message
“As part of our ongoing commitment to improving the customer experience on Amazon.com, we are conducting a review of your seller account. During this review period your funds will be reserved in your Amazon Payments account for up to 30 days…”
I immediately stopped selling on Amazon despite them telling me that it was ok. I called customer service and they told me that I had been “selected” and that this was “routine”. At that point I started doing research on Amazon and I was surprised to learn how often they do this and get away with this. I provided them with all the tracking information like they requested (everything was delivered and there were no complaints). I also receive a total of 17 positive feedbacks with no negative feedback.
They requested information about where I source my merchandise from and I other business information. Information which I feel is an invasion of my privacy. Why should I have to reveal to Amazon detailed information about how I sourced my merchandise. No other online company has requested this. Not eBay; not overstock and not others. My merchant account company has also not requested such information. It is clear to me that they are requesting it to gain useful selling information for their own use.
I did not try to contact them again about the fairness of holding my funds because I read that a number of people that have tried to do that have had their accounts permanently terminated, rudely told that any further emails would not be returned and fund that were already held for a long time would remain in ‘custody’ for several more months.
After I received the notice mentioned above I sent them in all the information that they requested in spite of my objections. Immediately afterwards, I emailed them asking if the information that I sent was sufficient. I only received a form letter that did not answer my question. I repeated this and I got the same response.
About a week ago (3 ½ weeks after they sent the initial email), I received another email that the information that I provided them was insufficient and that my funds would be help for an additional 15 days. They did not explain what was insufficient, but I knew from experience that it would not help to ask. I again sent them more detailed information and I am now waiting. It has been more than thirty days since I shipped my last orders and I have no complaints against me. If they do not want me to sell on Amazon because they think that I am not trustworthy (actually I think that the opposite is true), so they should not let me sell, but why should they hold my money?
We are in the midst of the exact same thing.
Amazon is holding roughly $3K of our money while they review our account! We have great feedback 97% positive and NO A-Z claims against us.
We need that capitol in order to continue funding our business!
We currently put our account on “vacation status” because we refuse to continue selling product if they are going to continue holding our money!
My experience was the same , except that i never got the money they held on my account. it was not going to my acct. and was after five months they said they sent a check to me, then that never came. either…… so beware, as they are now not bothering to pay at all……….
Susan,
That’s terrible! Have you taken legal action to get your money? I finally got our money after four months. I was paying interest on that money at the bank all this time, so I lost hundreds of dollars. Thanks Amazon.
Susan, I’d take them to small claims court.
Amazon cares very little about their sellers… One of their main practices in order to loan money to themselves without any interest is to hold sellers’ money for months with out any legit reason which they will give you in a un-comprehensible automatic e-mail. Their computers are design to do this to everyone in other to make their accounting financial statements look healthy and encourage investment in the company. Also their is no such thing as a seller help department as it is all automatic you will be fighting against a machine here not a breathing person. Also the Buyers are given all the power to manipulate the system you can buy many things on Amazon request a refund deny the return of the product and you will both have your money back and keep the product… Amazons automated machines will always give all the power to buyer no matter who is at fault.
Because Amazon doesn’t want you to make money. They are the ones making money and they don’t care about your money. They want to take advantage of you.
I read this and could not stopping nodding my head. Same experience except they have decided to hold our funds for 90 days. I thought eBay was bad, merchants beware, complete and uter assholes!
Pete,
They’re now holding our money for 90 days as well. I’ve canceled my account for good, but still have to wait to get our money. I’m paying interest on this money while they’re out spending it!
Pete and Dave,
Sorry to hear you went through exactly the same thing I did. I kept getting the copy/paste templated email responses and never could communicate with a real person from what I could tell. The same night I wrote this blog post, I filed a complaint with the better business bureau and I think that helped speed things up. I still had to write a few lines describing my business and internal information, which is private, and they release my funds a few days later. I also pulled all my inventory off my account and quit selling during this time, but as Dave did the same thing, this may not have made any difference. I did not feel like financing all our sales during this period as it would only entice them to hold my money even longer.
I sell hunting equipments, and per different States and City laws, I cannot sell/ship certain items to restricted places. For example, cannot ship bow and arrow to NY City, or Ninja throwing star.
Amazon allow to sell those items and have many sellers selling them, and they sell some of them too.
As a result of the sales restrictions I had to cancel those orders for restricted areas and my pre-cancellation went high to 10% (because I am abiding by the laws as should) and AMAZON suspended my account.
I proved to amazon that those items have restrictions and should be execluded from the metrics, or metrics should change for them. You cannot expect to uphold same metric in this case for both books and hunting stuff, as one category of products have no restriction laws while the other does.
Amazon said, either list them and you have to meet the metrics (meaning I have to break the law since 10% of orders I cannot ship legally ship), or not sell those items at all!!!!
I told them, you are rewarding the sellers who are actively selling those items and can only be meeting the low metrics by breaking the law (or they do not focus on hunting thus numbers are averaged).
They got unhappy and said u have low buying satisfaction experience… I told them this is not satisfaction experience, this is a laws that we all have to uphold… Also asked them for solution to show the restrictions in the product detail page on Amazon and also show the seller comment for that item (which I indicate the restrictions in) at the customer order confirmation page because they do not (makes no sense why not despite the many requests)…
So simply this is a Metric issue and Legal Exception issue for those items, not Seller-Performance issue… so they shut down my account completely now!
Guys, to sell on Amazon it is a requirement to break the laws… they know they are rewarding bad sellers and closing good law abiding ones to satisfy the bottom line!
By the way, I also discovered they themselves break the law because they sell items that are restricted in different areas yet they fulfill 100%! if they break the law, why should they hear from ones that do not! make them look bad right?
What options do you guys suggest I pursue as seller-performance is sadly out of it!
I am having this identical problem with Amazon as we speak. I recently started a small business and decided to sell merchandise through Amazon. I generated thousands in the first month and my account was put on review. I received identical notifications posted on this page and just underwent the tedious task of copying/pasting all of my order IDs and tracking numbers, information Amazon already has. I have discontinued selling until my funds are disbursed.
It is disturbing to see that other people have gone through this problem and had to wait so long to receive their funds. Any suggestions on measures to take or ways to expedite this process? I should’ve stuck with eBay. :/
Baxter,
At one point I made a complaint to the better business bureau and that seemed to get their attention. I actually had a real person with a real name send me a follow up email a while later after they unfroze my account the first time. I’m not sure if it helped get me my money any faster, but it got their attention.
i want to file a complaint too. But how? Can I teach me a little bit?
Go here and file a complaint http://www.bbb.org/western-washington/business-reviews/internet-selling-services/amazoncom-in-seattle-wa-7039385/complaints .
I can’t believe they have an A+ rating! I’m sure they paid BBB some $ for that.
Luckily, Amazon released my funds shortly after my post. I sent them the information they requested and now all is good. In total I waited about 3 weeks for their “review” to conclude.
Same story here, Amazon held my money and will not give it back until their “review” which is 90 days. They expect sellers to have perfect customer service and theirs sucks!
Amazon is in business to ruin sellers businesses. We have list of 21000 sellers who sold on Amazon in 2005, now there are less than 1800 sellers left. We calculate only from that list 100 000 business owners and their employees lives financially ruined by amazon.
Amazon ODR system is designed to defraud sellers of their earnings. They allow 1 a-z case for 200 orders(0.5%)? They know that there are more than that conman purchasing who make their living by applying to a-z cases. How about if sellers rate Amazon seller performance team, what rating would they get? Now with new email address system they restrict communication between buyers. Divide and conquer.
Now, new strategy is to get sellers product into their FBA centers and reduce (or get rid of completely) sellers warehouse space. Watch out what will happen soon, they will be increasing fees and poor sellers will be forced to give away their product to Amazon rather than pay high shipping fees to get product shipped back to closed warehouses. There must be way for Amazon sellers to unite.
I have exactly the same experience. Amazon doesn’t verify addresses, and then suspends my account due to high cancelling rate. Now about $800 is held by it.
Wow that sucks for you guys so bad. I started out slow and gradually increased volume over the span of 2 years. Amazon never even put me on an initial review, my money has never been held and I make about $15,000 a month on the site. I also buy a lot of merchandise from them and paid for Amazon prime. When I have an item that needs to be replaced and I have no stock, I fulfill directly from Amazon and make notes on the original order that I am ordering from Amazon to fulfill the order.
In my experience over 7,000 sales, Amazon has provided the incorrect address aprox 1 time and that’s a buyer issue, it is their responsibility to update their own address, the system does show them the address to deliver to before they complete the transaction.
Oddly enough at the same time I sell on Ebay, another site that is notorious for holding peoples money and manipulating search etc… While on ebay I can understand the system is certainly designed to get rid of all but top performers (They want near impossible numbers though), I have even more transactions over there and I have not had money held, any restrictions or anything else.
Perhaps it is the many years that appeared to be wasted in call centers attending those boring customer service classes they gave every week. Maybe it was retail experience. But it was apparent that customer service is important in all fields of business or the companies I worked for wouldn’t have wasted so much time, money and effort forcing those courses on their employees so much. I have used the very same customer service skills taught in call centers for the “One call resolution” and it works.
The expectation has been set somewhere that issues that you encounter with an online seller are not going to be easy to deal with. The customer is already angry, that’s why they’re contacting you. They’re expecting you to be hard to deal with, when they are met with the complete opposite of that expectation they’re usually very apologetic, leave positive feedback or are to ashamed to leave negative.
The issues are usually few and far between and some sellers understand that no single transaction outweighs the value of their account.
I would place more blame on the seller as opposed to the venue. I have never been reviewed by either venue because I’m a good seller that doesn’t cause problems. Most problems are caused when a buyer wants to return something.
Good luck to you all, I wish you the best. I have to go, I have over 35 Amazon packages to prepare from last nights sales.
SO YOU BUY FROM AMAZON AND SELL TO THE BUYER AT A HIGHER PRICE OR SAME PRICE. HOW ARE YOU MAKING ANY MONEY NUMBER 1 AND 2 EVERY SELLER WHO MADE ANY TYPE OF MONEY WITH THEM KNOWS YOUR WHOLE STORY IS B.S .
Amazon.com sucks! Don’t even consider buying any items from this site. All they do is lie about everything and when you try to talk to customer service they don’t even have an idea of solving the problem..I bought a pharmacology book, trying to save some money when buying it from the bookstore. The seller from amazon said it’ll be delivered in 3 days.. Placed the order on Jan.12, 2011, said that item was shipped January 14,2011..It;s already January 27 and i still don’t have my book..Contacted the seller on January 21 and said that my item should be here this week begining January 24,2011..Until now still haven’t seen the shadow of my book..Couldn’t do anything with my class because I don’t have the that item.Just took exam without having to study because again I still don’t have the book. AMAZON.COM, you SUCK!
People if you have to buy more to buy your book at the bookstore by all means do it, don’t even try thinking about saving money from this website or you’ll LOOSE OUT! That’s all i can say..
http://www.facebook.com/pages/Amazon-Fraud/137054546358708
Facebook Amazon sellers’ group.
Buy at Amazon is ok.
But selling at Amazon is definitely a huge mistake I made. I’m still struggling with them for the so called review which hold my money for almost two months now. I had zero negative customer rating and actually I have no rating at all from customer because I started using Amazon to sell my extra personal stuff 2 months ago. Amazon is stupid, unreasonable and bastard. They hold you money and asked you to be patient for their review and every single time you contact them, they give you the exactly the same generic answer which is as stupid as they are. I don’t see the point for the dumbest process, especially talking about my situation: new seller and no customer rating and I shipped items two months ago. Until now, I got no money for none of the items I sold.
Go to hell, Amazon, fuck your stupid rule. You deserve bankruptcy sooner or later!!!!!!!!
Don’t sell through Amazon.
and actually, I’ll stop buying from them too.
What i think we should all do is file a class action lawsuit they are definitely breaking the rule. What they are doing is holding all that money which is not theirs and they use it towards expansion of their business and probably ranking up all those interest from the banks. Lets all do something about it we deserve a shot in the court system.
Surely the time has come for a group of people to get to-gether and start a case against Amazon through Trading Standards
Information like this should be in the public domain—someone has to take action
I have totally had enough of these bastards, I have 100% feedback, they are holding about £3k of my money, and have been for over 2 montths. Think we should all come together and write to the press, maybe then they will stand up an listen
Let me know your thoughts guys
This is what I filed with the Better Business Bureau:
I have been selling on Amazon for a few months. Amazon’s policy is that when you receive an order you have to ship the item before you receive your payment. I have sold several items and shipped them on time. This time I tried to get my money for the items I already sold and shipped, I was told my account was in review and I will not receive any money due to me for up to 45 days! However, they went on and told me that I could keep selling and shipping my items to customers but I would not be paid. In addition, they tell you there will be no phone support!
I paid for this inventory out of my pocket! I had to pay UPS out of my pocket! The customer has there item. In addition, Amazon made sure they took their cut of money but they are holding on to mine the only person out financially! I want to be paid for the items I sold and shipped!
I did my own research into this to see if others were having this problem and I found many people this has happened to here:
http://www.nickbartlett.com/wordpress/selling-on-amazoncom-sucks/
After what I have read, I had to close all of my items! This should be illegal!
I told Amazon If you do not pay me for items I already mailed I will not take more orders and that will be thanks to your company rules.
Note: I have had no negative feedback from any Amazon customers for Amazon to even single me out like that.
I have been selling on Amazon for a few months. Amazon’s policy is that when you receive an order you have to ship the item before you receive your payment. I have sold several items and shipped them on time. This time I tried to get my money for the items I already sold and shipped, I was told my account was in review and I will not receive any money due to me for up to 45 days! They call this injustice a “Review” However, they went on and told me that I could keep selling and shipping my items to customers but I would not be paid. In addition, they told me there would be no phone support I can only email them!
I paid for this inventory out of my pocket! I had to pay UPS out of my pocket! The customer has there item. In addition, Amazon made sure they took their cut of my profits but they are holding on to mine the only person out financially! Besides the IRS, I didn’t think anyone else could legally hold your earnings…? In addition, on top of holding on to my money they want me to send all the UPS tracking number to every item I have already sold which they already have on record. They also want me to give them a Detailed explanation of my business including whom I buy my inventory from! Invasion of my privacy is what call that!
After what I have read on here, I had to close my entire sale! I turned down 5 orders because of this run around. I told Amazon If you do not pay me for items I already mailed I will not take more orders and that will be thanks to your company’s policies.
Note: I have had no negative feedback from any Amazon customers to justify all this.
Jackie, I’m sorry to hear that. Your experience is exactly what I went through as well. It gets expensive financing all the orders for 45 days doesn’t it? In the end, not doing business with Amazon is the best thing to do.
I was also suspended.. I was selling well, had no negative feedback, and bam, suspended. there were a few things I found I did wrong and corrected them. They also said they would get back to me about my suspension and never did. I have called, email, etc… nothing… I actually was doing very well….. I am just so depressed over this because I am disabled and can not get a normal job…. I filed a complaint with the BBB, I hope it does something.
I started selling on ebay a couple months ago and have had a similar experience as most of you have. I was informed my account was being closed and funds held for 90 days. They are holding over 36k! After they closed my account I debated on whether to send items that had already been paid for or just go in and cancel them. I decided to be fair to the buyers I would send their product. I had one guy give negative feedback saying he was waiting for his package when tracking number stated he had it, and another customer file an a- z claim saying he waited an exceptionally long time to get his package. Probably a legit gripe since I was hesitant to send product. I am now scared sh–less that I will not get my money. Is there any way I can get them to release even part of the money? Most of the items have been verified as received per postal service. My fear is not getting my money, and having them keep funds from b.s. complaints when I already sent merchandise. Plus if there is a legit postal complaint after 90 days the postal service won’t even bother with it. What do I do? Is anyone filing a class action suit? If not how do we start?
My account was suspended as well. Mine was suspended after I canceled an order to someone because I had already sold the book. I also never responded to a few scams asking me to ship my laptops without paying for them to india and pay the people through paypal and not amazon or wire me the money or whatever. I sold about 4-5 books and that was it. I made only 100-200 dollars. I had 1 positive feedback and no negative feed back. Then I started selling laptops. They allowed me to sell 2 laptops and then when i had just under 1k dollars coming in they reviewed my account. They asked for details as to my supply chain, business model, pricing etc. I gave them my details then they continued reviewing my account and said they didnt need to give me a reason. Again I had no negative feedback but listed about 20 computers/netbooks (older models) for sale. I had the computers and am now selling them online on another site. What struck me as odd is that they explicitly requested that I could keep selling on their website but that I would not get paid at all during the review period. Also, they said that I could sell but not be paid during the review period that could be between 30-90 days. huh???
I was tempted to ship them out and wait for amazon.com to pay me. Primarily because my profit margin was pretty large on these orders. But I decided to grab a coffee that morning and think it over before shipping out the 500-600 dollar shipment of laptops. After I typed my rebuttal and sent amazon.com copies of all my receipts for my merchandise, business model and supply chain (craigslist ummm laptops i refurbish while in school erm…laptops i bought with that credit card offer??) I researched online and found that they could hold my funds for 90 days. So I decided to refund all my customers orders and hold onto my merchandise. I did this and let my customers know the situation with amazon.com and that amazon.com asked me to sell on their website and then wait 30-90 days for me to get paid. After did this they promptly canceled my sellers account. They then said I was banned from ever selling on their website again like they brought me up on charges or something and I was a criminal. Again I had 1 wopping feedback which was positive. I bought maybe 2 things with this account as well. They cant hold onto your money for 30-90 days. It is illegal to do so. Even apt complexes have to refund your deposit in 28 days. they hold it for 90 days without hesitation. Im sure they even confiscate money when they need it. I say report your claims to the FTC – federal trade commission. Say that they are not paying you and report them to the regulatory bodies for nonpayment.Also sue them in small claims and force them to pay for an attorney to defend themselves in court. Attorneys love to run up the bill so even a small dispute can run them 2-3k easily.
Jim, this is exactly what happened to me and this is why selling on Amazon sucks. I agree it should be illegal for them to hold our money like that for three months. They’re funding their business interest free.
Wow. I’m so glad I stumbled into this. I was going to sell my merchandises through Amazon but have to reconsider now. Are they that bad?
I had a horrible experience as a Seller on Amazon MarketPlace. I now encourage EVERYONE to stay clear unless you are willing to completely lose whatever you are selling.
I detailed my story here: http://blog.dassaro.com/2011/08/24/amazon-seller-nightmare-part-i/
If I had read my own post prior to selling my stuff on Amazon, I never would have. As it is now, I am involving Post Office inspectors and the local police and filing a report of fraud. Who knows where it will go, but my new hobby is screwing the buyer who screwed me.
It became personal.
Yeah, a buyer can return anything on amazon for pretty much any reason. It’s all automated from Amazons’ side; good luck telling your story and getting anywhere with Amazon.
Hi,
I have been a seller on amazon.com for a long while, Last month I listed a lot more items and had decent sales of $2000 then i treid logging into my account one day and couldnt login. I tried changng the password and still couldnt login, I wrote an email to customer service and I received this reply.
” Hello from Amazon.com.
Thank you for writing about your selling account.
We regret that your account has failed our review process. Your account has been closed and you are no longer eligible to sell on our site.
Please note that we will be unable to correspond further about this situation.
The blocking of your account is a permanent action. We take such steps in the interest of maintaining a free and fair venue for all participants.
Regards,
Seller Performance Team
Amazon.com
http://www.amazon.com
I request that you please let me know what I should do now, should I do to get my money back. I have absolutely no information about my account and amazon fails to reply to my emails. Should I file a complaint with BBB?? Any suggestions will be welcome,
Thanks
Wow, that’s pretty bad. They’re telling you up front that they won’t talk to you about it at all and you’ll just have to deal with it. This is proof that people shouldn’t rely on your amazon sales to make a living; one day you’ll be making a living running your business and the next day you’ll have nothing. Like I said, I was able to talk to a read person after I filed with the BBB. If they do return your money, it’ll probably take months to get it. I wish you luck; let me know how it turns out.
This is a true story and my fault,but they showed no remorse.I have been selling on Amazon for a couple of years with no problems 100% positive feedback very few we can not force customers to leave feedback.
I have copied and pasted there very own rules and sent them to Amazon and still lost.They dont even follow there own rules.After several attempts telling them I did not receive any emails pertaining to a refund until the day of the refund they still refused to reverse the case.I think this is fraud and on line theft is there any legal actions to be taken.Please read the following
The buyer purchased an item using the Marketplace Payments by Amazon system but never received the item they ordered. The buyer received the item, but the item was materially different than expected and depicted in the seller’s description. The buyer has returned, or wants to return, an item and the seller will not respond to their inquiries
.
When customers have a problem with a transaction made through Marketplace Payments by Amazon, we ask them to first contact the seller to give them a chance to address the issue at hand. The customer can file a guarantee claim if the seller does not respond or if the issue is not addressed to the customer’s satisfaction. The guarantee claim eligibility window opens at 3 calendar days after the maximum estimated delivery date for the order, or 30 days from the order date, whichever is earlier. Customers may file a guarantee claim up to 90 days from the order date. However, we reserve the right to accept claims after that time frame, if we find an investigation into the matter is warranted.
The primary areas covered by the A-to-z Guarantee claim are items never arriving to the customer or items that are materially different than expected. If a seller is found responsible for an A-to-z Guarantee claim, Amazon.com reserves the right to debit the seller’s account and/or recover claim funds that were previously reimbursed proactively by Amazon.com.
My buyer won’t return the item they filed a claim for — what do I do?
Buyers are expected to work with you to make return arrangements for merchandise before filing a claim. If the buyer has received an item that is materially different and have not received a response from you with return instructions, he or she may file a Guarantee claim for the purchase. Once a customer is reimbursed for an order via the A-to-z Guarantee, Amazon.com does not obligate that customer to return the item they received. However, you are welcome to contact your customer directly to arrange for a return of the item.
Comments: item arrived, perfect condition, not opened .. box is intact, however gift recipient changed mind after order was placed.
PLEASE NOTE CHANGED MIND AFTER ORDER WAS PLACED NONE OF THE REASONS FOR FILING AN A-Z CLAIM ARE STATED HERE.THE CUSTOMER NEVER TRIED TO CONTACT ME AT ALL NOT 1 TIME I WAS NEVER GIVEN THE OPPORTUNITY TO REFUND THROUGH THE PROPER CHANNELS. THIS CASE IS A CASE OF INTERNET FRAUD. IF THEY CHANGED THERE MIND WHY ARE THEY IGNORING MY REQUEST FOR A RETURN. I WILL BE CONTACTING THE BBB TO REPORT THIS CASE AND THE WILKES-BARRE TOWNSHIP POLICE DEPARTMENT TO REPORT THEFT AND FRAUD BY YOUR CUSTOMER. BETTY KING 712 LOYALVILLE RD.HARVEYS LAKE PA.18618-2105
October 17, 2011 I was never contacted buy this buyer of any issues with this product. The seller stated in there commit to Amazon the product was perfect they just changed there mind. I have just been robbed, now I have no product or the money from this sale. The seller nor Amazon never contacted me about this refund until 10/17/11 I was un aware of any issues or refunds, this person just stole a product from me This case needs to be reversed. A buyer should not be able to purchase and then just change there mind after having an item for a month. this is ridiculous
The other day I received an email from Amazon.com seller’s performance team telling me that my sellers account was being suspended and all of my listings canceled, that any funds would be held for 90 days and that any new accounts that I try and open would be closed. They justified this action because my ODR rate had fell to an unacceptable rate below their standards. My ODR rate fell due to 3 separate instances where my sellers account was broken into and a number of bogus listing were placed on my active inventory list. I have been selling on Amazon.com since 2008 and this year everything turned negative, starting with the break ins of my account.
I don’t feel this action was justified, because I had many good sales, however many of the sales, I had I never received any feedback form them.
I was shut down once before and they threw this performance criteria in my face and I wrote them back telling them that this whole thing wasn’t my fault and due to the breakins. The first time they did reinstate, but this time they are refusing to reinstate, although I wrote them about it. As, I’ve read in many other places on the internet and that is, Amazon is not for the seller at all. I admit, I made an identity error and the buyer received an item, that was not compatible. I don’t feel, I deserve this treatment by Amazon, because I have always tried to satisfy the customer, even if it meant taking it out of my own pocket. I think they need to look at their feedback system, as clearly it hurts the seller, as there are many trigger happy buyers out there that won’t try and negotiate with the seller. They just want to ruin the sellers business as such by giving the lowest rating possible when a problem is encountered. So, now my selling experience with Amazon is over and although I regret this action, I don’t particularly care for the actions this company is taking against the sellers, who honestly are trying to do right by the customer etc. etc. Needless to say the past instances this year where my sellers account with Amazon was broken into and then my account was reinstated cost me a lot of time and work to get my listings back in order, so maybe its time to say good bye forever to this company that treats their sellers like they do here. I just wanted to share my experiences and thoughts with the rest, who have been ousted by Amazon.com.
Neil,
You have had great experience w/selling on Amazon. Could you identify at least the general product or product area of your business? I am considering the use of the Amazon webstore and would love to have an idea or ideas from folks who have been successful. My product is specialty apparel.
Cathy